Last Updated: March 4, 2024
This Privacy Policy describes how AllClear ID Health, Inc., AllClear ID, Inc. and their subsidiaries and affiliated companies (collectively, “AllClear,” “we,” or “us”) collect, use, and disclose information about you when you access or use the website www.allclearid.com (the “Website”). By using the Website, you acknowledge and agree to the practices and policies outlined in this Privacy Policy.
Our Website is intended for use by United States residents only. If you are not a resident of the United States, please do not provide any information to use or otherwise use our Website.
Our Website is not intended for use by individuals under the age of eighteen (18). If you are under the age of eighteen (18), please do not provide any information to us or otherwise use our Website.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
CONTENTS
Sources of Information
Information We Collect
Use of Information
Disclosure of Information
Analytics
Data Security and Retention
Your Privacy Rights and Choices
Additional Disclosures for Individuals in California
Contact Us
SOURCES OF INFORMATION
There are several ways we may obtain information about you. AllClear collects information from you (a) when you are using our Website and when you otherwise interact with us, such as through our customer service channels; and (b) that we collect automatically when you use our Website.
We collect information from you directly. We collect information when (i) you browse our Website; (ii) request an invitation to Enroll via https://www.allclearid.com/invite/; (iii) submit a help request to us via https://www.allclearid.com/contact-us/; or (iv) otherwise interact directly with us.
We collect information automatically. We and our third-party service providers collect data about you using automated technology like cookies and pixels when you visit our website. We use these technologies to improve our Website and your experience, see which areas and features of our Website are popular, and count visits to our Website.
Information We Collect
We collect various types of data about you from various sources, as described below.
- Identifiers: contact and account information. We may collect your name, email address, and mobile phone number.
- Commercial Information:
- Customer service and feedback. We may collect information from you when you request customer support or information from us, provide feedback or reviews about your experience with us or our products, or otherwise communicate with or contact us.
- Internet or other electronic network activity information: We collect information about how you access our Website, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Website, such as access times, pages and data viewed, links clicked, and the page you visited before navigating to our Website.
- any other information you choose to provide.
If you do not want us to collect these categories of information, please do not use the Website
USE OF INFORMATION
We use the information that we collect from you for a variety of business purposes, as follows:
- We use information to communicate with you. We may use information to answer your questions and comments, including providing you with information about this Policy. We may also use information to provide you with customer service.
- We use information to improve our Website. We may use information to make our Website better.
- We may use information to advertise new features or additional services offered by AllClear.
- We use information to protect our company and others. We use information to identify fraud, and secure our Website and systems in an effort to protect you and our other customers.
- We use information for other lawful purposes or as we may disclose to you.
DISCLOSURE OF INFORMATION
- We may disclose information we collect from and about you as follows:
- We disclose information with service providers and other third parties we work with. We may disclose information with external companies who perform business, technical, professional, or marketing related services for us. Examples include customer service providers, email delivery services, and cloud infrastructure providers. This also includes companies that help us with fraud detection and Service operations. We may disclose information with data analytics vendors or market research companies. In some circumstances these entities may use your information for their own legitimate business purposes. This might include internal analytics but would not include marketing directly to you.
- We disclose information with any successor to all or part of our business.In the event that AllClear or its assets are acquired by or merged with another company, we may disclose all categories of information as part of that transaction. This acquisition or merger may include part of our business or one of our brands. This may occur in the event of bankruptcy.
- We disclose information if we think we have to in order to comply with the law or to protect ourselves. For example, we may disclose all categories of information to respond to a court order or subpoena. We will disclose information if a government agency or regulatory body requests it. This includes U.S. law enforcement or regulatory authorities.
- We disclose aggregate or anonymous information. We may disclose aggregate, anonymous, or de-identified information that cannot reasonably be used to identify you.
- We disclose information as permitted by law and for other reasons we may describe to you.
- We will not share your information with any other individual without your consent.
ANALYTICS
We engage others to provide analytics services across the web. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Website, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by AllClear and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
DATA SECURITY AND RETENTION
We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of personal data. We maintain organizational, technical and administrative measures designed to protect personal data within our organization against unauthorized access, destruction, loss, alteration or misuse. Your personal data is only accessible to a limited number of personnel who need access to the information to perform their duties. No data transmission or storage system can be guaranteed to be 100% secure. If you believe that your interaction with us is no longer secure please contact us via the contact information in the Contact Us section of this policy.
We retain personal data to the extent necessary to comply with our legal and regulatory obligations, and for the purpose of fraud monitoring, detection and prevention. Where we retain data, we do so in accordance with obligations imposed by applicable law and under this Privacy Policy.
YOUR PRIVACY RIGHTS AND CHOICES
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Website.
Communications Preferences
You may opt out of receiving promotional emails from AllClear by following the instructions in those communications or by contacting us at privacy@allclearid.com.
ADDITIONAL DISCLOSURES FOR INDIVIDUALS RESIDING IN CERTAIN U.S. STATES
California, Colorado, Connecticut, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures (“State Laws”). If you are a resident of one of these states, this section applies to you.
Our Privacy Policy explains how we collect, use, and disclose information about you, as well as our targeted advertising and analytics practices. Below, we use two different tables to explain this same information in accordance with the State Laws. The tables describe our data practices now, and over the past 12 months.
| Categories of Personal Information | Categories of Recipients | Use of Personal Information |
| Fraud prevention partners, data analytics providers, marketing partners, customer support partners, Internet service providers, operating systems and platforms, customer feedback platforms, and cloud service providers.
| • Provide, maintain, improve, and develop our products and services; • Personalize your experience with us; • Send you technical notices, security alerts, support messages and other transactional or relationship messages; • Monitor and analyze trends, usage, and activities in connection with our products and services; • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of AllClear and others; and • Comply with our legal and financial obligations. |
We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this privacy policy.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Personal Information that we “Share,” “Sell,” or Use for “Targeted Advertising”
We disclose the following categories of personal information to third parties to engage in targeted advertising and other marketing activities, including to expand the reach and effectiveness of our own marketing campaigns and for third parties’ own marketing purposes. These disclosures may be considered “sales” or “sharing” or use of personal information for “targeted advertising” under certain State Laws.
| Categories of Personal Information | Categories of Third Parties |
| Identifiers | Joint marketing campaign partners, advertising and marketing networks, other brands in our corporate family, data co-ops, data brokers |
| Characteristics of protected classifications under California or U.S. federal law | Advertising and marketing networks, other brands in our corporate family |
| Commercial information | Joint marketing campaign partners, advertising and marketing networks, other brands in our corporate family, data co-ops, data brokers |
| Internet and electronic network activity | Joint marketing campaign partners, advertising and marketing networks, other brands in our corporate family |
| Inferences drawn from your personal information to create a profile | Joint marketing campaign partners, advertising and marketing networks, other brands in our corporate family |
Your Privacy Rights
Opt Out of Sales, Sharing, and Targeted Advertising
Some of the activities described in the Targeted Advertising and Analytics section above may be considered “sales” or “sharing” of your personal information or use of your information for “targeted advertising” under the law that applies to you. You can opt out of cookie-based ad targeting on our website by emailing us at privacy@allclearid.com. You will need to renew your opt-out choice if you visit our website from a new device or browser or if you clear your cookies because your opt-out choice will be linked to your browser only.
In addition to cookie-based ad targeting, we may disclose information about your purchases and contact information (such as email and mailing address) to our affiliates, advertising partners, and other third parties for marketing and advertising purposes, which may constitute “sales” or “sharing” of your personal information or use of your information for “targeted advertising.” You can opt out of having your information disclosed to these third parties by filling out our web form.
Access, Correction, and Deletion
Depending on where you live, you may have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. To request access, correction, or deletion of your personal information, please email us at privacy@allclearid.com. We will verify your request by asking you to provide certain information, such as your name, email address, mailing address, and phone number.
Appeals
If we deny your request, you may appeal our decision by contacting us at privacy@allclearid.com. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.
Nondiscrimination
We will not discriminate against you for exercising your privacy rights.
If you reside in certain states, you can designate an authorized agent to submit a privacy rights request on your behalf. We may ask authorized agents to submit proof of your authorization to make the request, such as a valid power of attorney or proof that they have signed permission from the individual who is the subject of the request. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm the authorized agent has permission to submit this request. If you are an authorized agent seeking to make a request, please contact us at privacy@allclearid.com.
Any request to exercise one of these rights will be assessed by AllClear on a case-by-case basis. There may be circumstances in which we are not legally required to comply with your request because of a relevant legal exemption provided for under applicable law. We will not discriminate or retaliate against you for exercising your privacy rights. If you choose not to disclose certain personal information, this may limit our ability to perform the Services to you.
”Sales” and “Sharing” of Personal Information
We share your information with third party clients in order to provide the Service. We do not have any knowledge of any “sales” or “sharing” of the personal information of minors under 16 years of age. You have the right to opt out of sharing and sales at any time by contacting us at privacy@allclearid.com. Please see the “Your Privacy Rights and Choices” section above for more information about your privacy rights and how to exercise them.
Shine the Light
California’s Shine the Light law permits residents of California to request certain details about how their information is disclosed to third parties for direct marketing purposes. Under the law AllClear must either provide this information or permit California residents to opt in to, or opt out of, this type of disclosure. AllClear qualifies for this alternative option. To opt out of having information about you disclosed to our affiliates or other third parties for direct marketing purposes, please email us at privacy@allclearid.com.
CONTACT US
If you have any questions about this Privacy Policy, you can email us at privacy@allclearid.com, call us at 1 (833) 439-0006 or send us written correspondence at the following postal address:
AllClear ID
9600 Escarpment Blvd.
Suite 745, #225
Austin, TX 78749